The Continual Evolution of the Customer Corrective Action Request

In this episode of Lean Into Excellence, we’re shaking things up! Chuck Gillis steps in for Marco Bonilla as we welcome special guest Mike Daley to the conversation. Together, we dive into the evolution of Corrective Action Request (CAR) and Root Cause Corrective Action (RCCA)—exploring how these essential processes have transformed over time to drive lasting improvements.

If you’re in quality, process improvement, or leadership, this episode is packed with insights to help you tackle issues at the source and create a culture of continuous improvement.